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OUR SERVICES​
Customer Success is still such a new concept that few people know how to help and even fewer are experts! As a Top 100 Global Customer Success Strategist, I want to change all that.
It's now simple and easy to get you up and running fast, so you can concentrate on what's most important: Your, and your customer's success.
Trusted Consultant to executives at these top companies.
consult
CONSULT PACKAGES
TURNKEY & CUSTOM OPTIONS
for Customer-Centric Leaders
Want to build your customer success organization from the ground up using best practices? Or do you want to validate and optimize your current state of customer success? Or something else? We have a program that can help you. As a Top 100 Global Customer Success Strategist who has worked for the “big boys” and boostrapped startups--and everything in between—Dana Soza provides the right strategy and programs at the exact startup phase you’re at.
CSAT
CONSULTATION TOOLS TO SUPERCHARGE GROWTH
Product & User
Complexity
Qualitative and Quantitative Analysis
C.S.A.T Growth
Engine
Scientifically-Proven TalkTrack & Asset
ADKAR Change
Management
Interviews: Customer, Internal Teams, and Partners
C.S.A.T. Growth Engine Tool
Use Customer Success as a Growth Engine to Dramatically Increase Revenue & Advocacy for Saas companies with our maturity assessment
Charter
Charter focuses on mission, KPIs, activities, etc. and the socialization of those efforts company-wide.
Analytics
Analytics reveals the maturity of your customer intelligence, data health, tech stack, integrations, and more.
Strategy
Strategy looks to create and move the needle on your Customer Success GTM, services, funding model, and more.
Talent
Talent proves out what is needed to build a world-class team in areas including identification, onboarding, retention, and more.
Some Outcomes our Clients Have Achieved
See Results Our Consulting
Clients have Achieved
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