#1 NO PAYWALL! Sept BookShop: Explore Gainsight Customer Success Strategies from "The Customer Success Economy" written by Nick Mehta and Allison Pickens' book (free downloads & group discussion)

Chapter 1 - Customer Success: What is is and why it affects everything

This BookShop series kicked off post-COVID... but surprise, surprise, it's still spot-on relevant! Want to up your game as a leader? Need some CSM tactics you can actually use? Curious to hear Nick Mehta and Allison Pickens spill the beans (fireside chats are on the way!)? Eager to soak up wisdom from the top CS wizards in the biz? Watch the video and download the takeaway deck below.

Don't forget to grab our Gainsight Customer Success Strategy Takeaway deck (it's basically your cheat sheet of all the juicy bits).

Takeaways - Sept - BookShop.pptx

Download PPTX • 74.40MB

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This grand opening of our Customer Success Economy BookShop, had us teamed up with Gainsight through their PulseLocal SoCal, virtual edition.

After being cooped up indoors for what feels like a century during COVID, we decided it was high time to create this BookShop (BOOK club + work SHOP) to swap ideas and pretend we're social butterflies again, all while using The Customer Success Economy book as our trusty compass.

This month, we're serving up a bite-sized BookShop experience, diving into just Chapter 1.

It's like a sampler platter of customer success: exploring its purpose, evolution, skyrocketing demand, and the current craze.

Plus, we get a sneak peek at what treasures we can unearth from the read, wrapping up with a rundown of the 10 Laws of Customer Success (a nod to their previous bestseller).

Our ringleaders, Laura Beavin, Tiffany Morin, Rick Suber, and yours truly, Dana Soza, steered the ship with discussions ranging from Customer-Focused Solutions to Company Mindset-Shifting Ideas, all while wearing their best thinking caps.

We had a buffet of challenges, solutions, and brainstorming sessions, with a colorful cast of characters including Founders, VPs, Directors, and Sr. Managers of Client Success, CSMs, Service Delivery Managers, Support Directors, Sr. Principal Consultants, and more.

They came from all over—Southern California, Florida, Washington State, and even Berlin and the U.K.! It's like a global family reunion, minus the awkward small talk.

And each month we had more and more participants (over 200) from all over the world sharing great customer success strategies, tactics, and ideas.

You'll love all the awesome tactics you can put into practice at your SaaS or customer success organization.

Enjoy!